Turnaround Time (TAT)
Our products are not in stock at the time of purchase. All of our products are handmade per order and our turn-around-time may be somewhat longer than what you are accustomed to for commercially available products. It will take 5 business days to create the products and prepare your order. Business days are Monday-Friday, excluding federal holidays within the United States. During sales, it can take up to two weeks to ship your orders. You will be sent a shipment confirmation after your order has been shipped.
We use FedEx Home Delivery and Ground to ship our packages as we have found it to be very reliable, easily trackable, and cost effective. We ONLY use USPS for POBs, Military Addresses, Alaska, Hawaii, Puerto Rico and International shipments.
We will email you a tracking number after your order is scanned and shipped by FedEx or USPS. Please be sure to track your package and make arrangements for someone to accept it upon delivery. We are not responsbile for lost, stolen or missing packages after delivery. Lost, stolen or missing packages after delivery will not be replaced or reshipped.