- Do you use hair/skin cream bases with additives for your products?
- Do you use hair typing systems?
- Are all your products natural?
- Do you offer sample sizes for sale?
- Do you offer FREE samples?
- Can your body and hair butters melt and/or settle during shipping?
- I am butter-sensitive, oil-sensitive or protein-sensitive -- How will I know which products contain these ingredients?
- My body/hair product turned brown?
- How do you make sure that my payments are secure?
- Do you offer SCENT FREE products?
- What does it mean when you fill your hair and body jars by volume?
- Can I add another product to my order once it has been submitted?
- Can I change my shipping address once my ordered has been placed?
- What are your payment options?
- Do you accept mail orders?
- How quickly will my order be delivered?
- How quickly do you respond to email inquiries?
- Do you ship to P.O. Boxes or Military addresses?
- Do you ship internationally?
- When will I receive a shipping notice once I order?
Do you use hair/skin cream bases with additives for your products? TOP
No, we do not use formulation hair and skin cream bases and add actives. All of our hair and skin products are handmade by Marie Dean Hair & Body Care.
Do you use hair typing systems? TOP
No, we don't use them. Our hair products have been used by men and women with straight, curly, wavy, kinky, coily, loc'd and chemically treated hair. The best course you can take is to try our sample packs. Our sample packs are a great way to experiment with our products to see how they will work best for your hair.
Are all your products natural? TOP
Most of our products are natural. There are some hair and skin products that contain ingredients which aren’t natural such as emollients, thickeners and preservatives. We use paraben-free preservatives to provide protection against microbial growth bacteria and yeast. Paraben-free preservatives allow products to remain fresh during the long span between the time of making a product and the time the customer finishes using it. We use the lowest percentage possible of a safe, paraben-free preservative.
In addition, some of the emollients and thickeners we use aren’t fully natural but are derived from vegetable oils. We also use silicones in our Triple Threat Body Lotion and Coconut Papaya Silky Hand & Body Cream.
There is no mineral oil, petrolatum or parabens in any of our products.
Do you offer sample sizes for sale? TOP
We offer a Hair Goodie Bag. Our sample-packed Hair Goodie Bag is chock-full of hair products that are leftovers from our handmade batches! You’ll likely find a styling cream, moisturizer, pomade and conditioner inside your bag.
Our Hair Goodie Bag is a great way to experiment with our hair products to see how they will work best for your hair.
Please click here to view our Hair Goodie Bag in the Samples section.
Do you offer FREE samples? TOP
We offer FREE Complimentary Product Samples with every order. Unfortunately, you cannot choose which free samples you’d like to have.
We do offer a Hair Goodie Bag for sale. Our Hair Goodie Bag is a great way to experiment with our hair products to see how they will work best for your hair.
Please click here to view our Hair Goodie Bag in the Samples section.
Can your body and hair butters melt and/or settle during shipping? TOP
Yes, body butters and hair butters purchased during hot weather may melt during shipping. If melting occurs, simply place the body butter or hair butter in a cool place or the refrigerator until it becomes firm.
Body and hair butters can also settle during shipping. This will not affect the quality of the product. Body and hair butters cannot be refunded or exchanged if they melt or settle during shipping.
I am butter-sensitive, oil-sensitive or protein-sensitive -- How will I know which products contain these ingredients? TOP
We've created hair and skin products specifically for customers who are butter-sensitive, oil-sensitive and protein-sensitive. These products are documented as OILESS, BUTTERLESS or PROLESS. Please view our Product Abbreviation List below to find which products will work best for you.
PRODUCT ABBREVIATION LIST:
PLUS - Butters or Oils have been added to the ingredients.
OILESS - The product does not contain oils; perfect for individuals who are oil-sensitive.
BUTTERLESS - The product does not contain butters; perfect for individuals who are butter-sensitive.
PROLESS - The product does not contain proteins; perfect for individuals who are protein-sensitive.
All of MARIE DEAN Hair & Body Care products are human tested. There is no mineral oil, petrolatum or parabens in any of our products.
My body/hair product turned brown? TOP
Some of our fragrance oils contain vanillin or ethyl vanillin (vanilla extract) and therefore it can cause products to turn pale yellow, light tan or brown.
How do you make sure that my payments are secure? TOP
We do not store any payment-related information on our website. Instead, we have partnered with PayPal to process all payments. PayPal provides "bank-level" security on their servers, has an excellent security track record, and some of the industry's best security experts on staff. PayPal's services are being used and trusted by more than 17 million people worldwide.
Do you offer SCENT FREE products? TOP
Yes, most of our products have an unscented option.
What does it mean when you fill your hair and body jars by volume? TOP
When a product is filled by volume, it means the cosmetic jar is filled to the capacity of the jar, all the way to the top.
Can I add another product to my order once it has been submitted? TOP
Unfortunately, we are unable to make any changes to your order once it has been submitted. To avoid delay in your order processing, please confirm the contents of your cart before you complete your order.
Can I change my shipping address once my ordered has been placed? TOP
Unfortunately, we are unable to make any changes to your shipping address once your order has been submitted. To avoid delay in your order processing, please confirm your shipping information before you complete your order
What are your payment options? TOP
We take cashier's checks, money orders, Visa, MasterCard, Discover or American Express cards.
Do you accept mail orders? TOP
Yes, we do. You can add products to the shopping cart and once you get to the payment page, print it out without paying. Send the printout with payment to: MARIE DEAN Hair & Body Care, 10401 Venice Boulevard, #295, Los Angeles, CA 90034. Please remember to include the $5.00 shipping fee. If you are a California resident, please also add 9.75% for sales tax.
Cashier's checks and money orders are accepted, however, your order will not be shipped until your cashier's check or money order clears our bank. MARIE DEAN Hair & Body Care does not accept personal checks.
NOTE: Please review our shipping policies on the Policies page for Alaska, Hawaii, Puerto Rico, P.O. Boxes and Military addresses.
How quickly will my order be delivered? TOP
Our products are not in stock at the time of purchase. All of our products are handmade to order to provide you with the best quality possible. Please allow us 5 business days to create and prepare your order. Business days do not include weekends. Allow an additional 3-5 business days to ship your order. We ship orders via FedEx. Once your order has been packed and ready to be shipped, you will be sent a FedEx shipment confirmation.
At this time, we're pretty excited to be able to offer such a great flat shipping rate of $5.00 to our customers. Our flat shipping rate applies only to orders within the continental United States.
Additional items cannot be added to your order once it has been placed. To avoid delay in your order processing, please confirm the contents of your cart before you complete your order.
During Holidays and Sales:
During holidays, orders will be processed within 7-10 days. During sales, we could take up to 15-20 days to ship your orders out. You can rest assure that your handmade delights will be worth the wait!
We care about customer satisfaction and we will do our best to get your order to you promptly.
How quickly do you respond to email inquiries? TOP
We care about customer satisfaction and we will do our best to respond to email inquiries in a timely fashion.
Do you ship to P.O. Boxes or Military addresses? TOP
Yes, we do. P.O. Boxes or Military Addresses will be shipped via USPS.
Do you ship internationally? TOP
At this time we are not shipping international orders.
When will I receive a shipping notice once I order? TOP
We ship orders via FedEx and USPS at our discretion based on the package destination. FedEx and USPS averages about 3-4 delivery days. We will email you a tracking number after your order is shipped. Please be sure to track your package and make arrangements for someone to accept it upon delivery. We are not responsbile for lost, stolen or missing packages after delivery. Lost, stolen or missing packages will not be replaced.